Terms and Conditions for Man And Van Deptford
These Terms and Conditions set out the basis on which Man and Van Deptford provides domestic and commercial removals, delivery, transport, and related support services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before placing an order for a Deptford man and van service, as they explain how bookings are made, how payments are handled, what cancellations mean, and the limits of our responsibility.
In these Terms and Conditions, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, sender, consignee, tenant, landlord, business, or any person authorising the work. These terms apply to all services supplied by our man and van in Deptford, whether the job involves a single item, partial load, full van move, furniture transport, or waste-related collection arranged in accordance with applicable law.
Booking process begins when you submit the details of your job and we provide a quotation, estimate, or service confirmation. A booking is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. You must provide accurate information about the collection and delivery locations, access restrictions, loading conditions, item dimensions, parking requirements, and any special handling needs. If the information provided is incomplete or incorrect, the final price may change, or the service may be delayed or refused.
When booking a van hire with man and van service, you are responsible for ensuring that the job description matches the actual work required. This includes stating whether items are fragile, heavy, awkward, valuable, or potentially hazardous. We reserve the right to refuse to transport items that are unsafe, illegal, excessively heavy without prior notice, or unsuitable for transport in the vehicle allocated. Any changes requested after confirmation may be subject to revised pricing and availability. If a change affects the time, labour, or vehicle size required, we may issue a new quotation before proceeding.
Bookings may be made for specific time slots or time windows. While we always aim to arrive on time, arrival times are estimates and may be affected by traffic, weather, access issues, delays on previous jobs, or circumstances outside our control. A delay does not automatically entitle you to cancel without charge unless we expressly agree otherwise. If you are not present at the agreed start time and no alternative arrangement has been approved, waiting charges, aborted call-out fees, or rescheduling charges may apply.
Payments must be made in the manner and by the deadline stated in the quotation or booking confirmation. Unless agreed otherwise in writing, payment is due upon completion of the work or before unloading, depending on the nature of the service. We may accept bank transfer, card payment, cash, or other methods as agreed. Any deposit paid to secure a booking is generally non-refundable except where we cancel the job or where refund rights apply under law. All prices are quoted in pounds sterling and may be subject to VAT where applicable.
If the quotation is based on estimated volume, time, or labour, the final amount may be adjusted if the actual job differs from the original description. Examples include additional flights of stairs, extended waiting times, extra carrying distance, multiple trips, parking charges, congestion-related costs, or requests for additional crew. A Deptford man with a van service is priced according to the information supplied and the work actually carried out. Where additional charges apply, you agree to pay them promptly.
We may request payment before commencing work for certain assignments, including large moves, business jobs, same-day bookings, out-of-area collections, or waste-related transport. If payment is declined, delayed, or reversed, we may suspend or refuse performance until full cleared payment is received. You are responsible for ensuring that payment details are accurate and that you have authority to use the chosen method. We do not accept liability for bank transfer errors made by the customer.
Cancellations and amendments must be requested as soon as possible. If you cancel more than 48 hours before the scheduled start time, any deposit may be refunded at our discretion, subject to costs already incurred and any non-recoverable expenses. If you cancel within 48 hours of the booking, we may retain all or part of the deposit and may charge a cancellation fee reflecting lost time and administrative costs. Cancellations on the day of the booking, or after the crew has been dispatched, may be charged in full or in part.
Where a booking is amended rather than cancelled, we will try to accommodate reasonable changes, but this is not guaranteed. If you reduce the scope of work significantly after confirmation, we may still charge the original minimum fee or an agreed proportion of it. If you need to move the booking to another date, the new date will be subject to availability and may involve a revised price. Repeated changes may be treated as a cancellation of the original agreement.
Liability is limited to the extent permitted by English law. We will take reasonable care when handling your belongings, but you remain responsible for adequate packing, securing loose contents, and ensuring that items are ready for transit unless we have expressly agreed to pack or dismantle them. We are not liable for damage arising from pre-existing faults, inadequate packaging, structural weakness, concealed defects, or the movement of items that were not properly prepared for transport. In particular, we accept no liability for minor cosmetic marks, scratches, or scuffs consistent with normal handling.
We are not liable for loss or damage caused by events outside our reasonable control, including road closures, accidents, adverse weather, strikes, theft by third parties, or instructions given by you or your representatives that are incorrect or unsafe. If you ask us to move an item in a way that we consider risky, we may refuse or proceed only at your own risk. You should ensure that valuables, cash, jewellery, documents, medicines, and personal data are kept with you rather than loaded into the vehicle unless we have agreed otherwise in writing.
To the extent permitted by law, our total liability for any claim connected with a booking shall not exceed the amount paid by you for the service in question, except where liability cannot be limited or excluded under applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded. Any claim must be notified to us as soon as reasonably practicable and, in any event, within a reasonable time after the event giving rise to the claim.
For claims involving damage, you must allow us a fair opportunity to inspect the item and assess the circumstances before repairs, disposal, or replacement occur. If we request photographs, receipts, serial numbers, or other evidence, you must provide them promptly. We will not be responsible for indirect losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is prohibited by law. This is consistent with the usual terms of a professional man and van department service operating under UK consumer and commercial law.
Waste regulations apply where we transport unwanted items, rubbish, or materials for disposal, recycling, or transfer to a licensed site. We only handle waste in accordance with relevant UK legislation, including the duty to ensure that waste is carried, stored, and deposited lawfully. You must accurately describe the waste in advance and must not include prohibited, hazardous, clinical, asbestos-containing, explosive, toxic, or otherwise regulated materials unless we have expressly agreed and hold the necessary permissions to do so. We may refuse any item that we believe would breach environmental or transport rules.
If you request removal of waste as part of a Deptford removals or clearance booking, you confirm that you have the legal right to dispose of the items and that they are not stolen, fly-tipped, or subject to any third-party claim. You also agree to cooperate with any duty-of-care requirements, including providing accurate descriptions, separating recyclable materials where requested, and disclosing any contamination or special handling needs. If the waste is misdeclared or contains restricted materials, you will be responsible for any resulting fines, penalties, clean-up costs, disposal charges, enforcement action, or third-party claims.
Where waste is transferred to an authorised facility or handled through a licensed partner, we may record the necessary transfer details and retain documents for compliance purposes. You acknowledge that some items may require special disposal arrangements and extra charges. We are not obliged to transport waste that exceeds the quantity, type, or condition agreed at booking. If waste is mixed with general removal items, we may separate, reclassify, or decline items at our discretion where needed to remain compliant with law.
Customer obligations include ensuring safe access to the property, lawful parking arrangements where possible, and a clear route for loading and unloading. You must obtain any necessary permissions from landlords, building managers, neighbours, local authorities, or other third parties. If access is difficult due to narrow stairways, lifts, security restrictions, or waiting for keys, we may charge extra time. You must also ensure that any items requiring disassembly, isolation, or specialist tools are flagged before the booking begins.
Where our crew is required to lift, dismantle, or move goods, you must tell us about items that are especially heavy, oversized, fragile, or of high value. We are entitled to refuse tasks that pose a risk to health and safety, property, or vehicle safety. If a task is not reasonably safe, the crew may stop work until the risk is removed. Should you ask us to continue despite our concerns, we may do so only at our discretion and without accepting responsibility for any resulting loss or damage caused by that unsafe instruction.
Insurance may be maintained by us where appropriate, but insurance does not change the exclusions and limitations in these Terms and Conditions. Any insurance-related decision will depend on the circumstances of the claim, the information supplied, and the scope of cover in force at the time. If you wish to arrange additional protection for valuable goods, you should do so in advance and ensure that the policy covers the full replacement value. We recommend that customers keep copies of important documents and confirm whether their own insurance remains valid during transit.
We may suspend, delay, or terminate a booking if you behave abusively, if the work becomes unsafe, if the vehicle is overloaded, if the goods differ materially from the description provided, or if payment is not made when due. In such circumstances, any waiting time, labour already supplied, fuel used, or aborted trip costs may still be chargeable. If the service is terminated because of your breach of these terms, you may also be responsible for any reasonably incurred losses that arise directly from that breach.
All quotations are valid only for the period stated on the quotation or, if no period is stated, for a reasonable time. Prices may change if market conditions, labour costs, parking restrictions, congestion, or additional legal requirements alter the scope of the work before the booking takes place. Any discount, promotional rate, or special arrangement must be confirmed in writing and may be withdrawn before acceptance. A quotation does not create a contract until it has been accepted by both parties through the agreed booking process.
Nothing in these terms gives rights to any person other than the customer and us, except where required by law. If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force. Failure by us to enforce a provision on one occasion does not mean we waive the right to enforce it later. Any variation to these terms must be agreed in writing by an authorised representative of the service.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless consumer law gives you the right to bring proceedings elsewhere. By booking our man and van Deptford service, you confirm that you have read, understood, and accepted these terms as the basis of the contract for services.