Terms and Conditions

Man and Van Deptford Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Deptford provides removal, transport and related services. By making a booking, confirming a quotation, or allowing our operatives to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Deptford, providing removal and transport services.

1.2 "Customer" means the person, firm or organisation requesting or receiving the services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company.

1.4 "Goods" means all items, property and effects transported or handled by the Company on behalf of the Customer.

1.5 "Service Address" means the collection, delivery and any additional addresses where the Services are to be performed.

1.6 "Booking" means an agreed appointment for the provision of Services, whether confirmed verbally, in writing, or by electronic means.

2. Scope of Services

2.1 The Company provides man and van and removal services for household, student, office and light commercial moves within the UK. Services typically include provision of a vehicle and driver, with or without additional labour as agreed at the time of booking.

2.2 The Company will provide Services in accordance with the details confirmed at the time of Booking, including the service area, number of operatives, vehicle size and any additional services requested, such as packing or dismantling where available.

2.3 Any additional services requested on the day of the move are subject to availability and may incur additional charges, which will be agreed with the Customer before such services are provided.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. The Customer must provide accurate information regarding the nature of the move, addresses, access conditions, service area, property size, approximate volume of Goods, and any special requirements.

3.2 The Company may provide an estimated or fixed price quotation based on the information supplied. The quotation is valid only for the specific date, time window, addresses and service area stated, unless otherwise agreed.

3.3 A Booking is considered confirmed only when the Customer has accepted the quotation and, where required, paid a deposit or provided the requested confirmation details.

3.4 The Customer is responsible for informing the Company of any changes to the Booking details as soon as reasonably possible. Changes may affect pricing and availability, and the Company reserves the right to revise the quotation or decline the amended Booking.

3.5 The Company may refuse or cancel a Booking where it reasonably believes that it cannot safely or lawfully provide the Services, including where access or parking is unsuitable, or where the Goods include prohibited items.

4. Access, Parking and Service Conditions

4.1 The Customer must ensure that adequate access is available at all relevant addresses, including ensuring that stairways, lifts, corridors, entrances and exits are clear and suitable for moving the Goods.

4.2 The Customer is responsible for arranging suitable parking for the Company’s vehicle at each Service Address, including obtaining any permits or authorisations required by local authorities or building management.

4.3 Any parking charges, fines or penalties arising from the performance of the Services that are due to inadequate or incorrect information supplied by the Customer, or failure to arrange appropriate parking, will be charged to the Customer.

4.4 Where access is more difficult than disclosed at the time of Booking, or where there are unexpected delays caused by access restrictions, the Company may make additional charges to cover extra time, labour or equipment required.

5. Customer Obligations

5.1 The Customer must ensure that all Goods are properly packed, secured and ready for transport, unless the Company has expressly agreed to provide packing services.

5.2 The Customer must remove or secure any personal items, valuables, documents, money, jewellery, and other high value or irreplaceable items. Such items should not be included in the Goods transported by the Company.

5.3 The Customer must accurately declare any fragile, heavy, bulky, or awkward items and any items requiring special handling, including appliances, pianos, large furniture, or equipment.

5.4 The Customer must be present, or arrange for an authorised representative to be present, at the agreed start time and for the duration of the move, to provide instructions and sign any necessary documentation.

5.5 The Customer is responsible for complying with any building regulations or restrictions at the Service Address, including time restrictions, use of lifts, and protection of communal areas.

6. Payments and Charges

6.1 Charges for the Services may be based on an hourly rate, a fixed price, or a combination of both, as confirmed in the quotation or Booking confirmation.

6.2 The Customer must pay any required deposit in order to secure the Booking. The balance of the charges is due at the time specified in the quotation or, if not specified, immediately upon completion of the Services.

6.3 Payment must be made using a method accepted by the Company. The Company reserves the right to refuse to commence or continue Services if payment is not made as agreed.

6.4 Additional charges may apply in the following circumstances:

a) Additional waiting time due to delays outside the Company’s control, such as delayed access to the property or waiting for keys.

b) Additional mileage, extra stops or changes to the journey outside the agreed service area.

c) Extra labour or time required due to inaccurate information about the volume of Goods, access conditions or special items.

d) Parking fees, congestion charges, tolls or penalties incurred in the performance of the Services due to matters under the Customer’s control.

6.5 All charges are subject to applicable taxes where required by law.

7. Cancellations, Postponements and Refunds

7.1 If the Customer wishes to cancel or postpone a Booking, the Customer must notify the Company as soon as possible.

7.2 The Company may apply cancellation charges as follows, unless otherwise stated in the quotation:

a) If cancellation is made more than 7 days before the scheduled start time, any deposit paid may be refunded, less any reasonable administrative costs.

b) If cancellation is made between 7 days and 48 hours before the scheduled start time, the Company may retain part or all of the deposit, depending on the nature of the Booking.

c) If cancellation is made less than 48 hours before the scheduled start time, or if the Customer fails to be present at the agreed time, the Company may charge up to the full quoted amount.

7.3 If the Customer postpones the Booking, the Company will use reasonable efforts to accommodate the new date and time, subject to availability. Postponement charges may apply, and the original deposit may be transferred at the Company’s discretion.

7.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including vehicle breakdown, staff illness, adverse weather, or other events affecting the safe or lawful performance of the Services. In such cases, the Company will refund any deposit or prepayment received for the affected Booking, but will not be liable for any consequential or indirect losses.

8. Excluded and Prohibited Items

8.1 The Company does not transport the following items:

a) Illegal goods, stolen property or items obtained unlawfully.

b) Hazardous materials, including explosives, flammable substances, corrosive materials, gases or toxic chemicals.

c) Live animals, plants requiring special conditions, or perishable food items.

d) Cash, jewellery, watches, precious metals, stones, bonds, securities, or irreplaceable documents.

8.2 If the Customer includes prohibited items without the Company’s knowledge, the Customer will be solely responsible for any loss, damage, fine or penalty arising, and the Company may cease work and charge for any resulting costs.

9. Waste Regulations and Disposal

9.1 The Company is not a licensed waste carrier unless expressly stated. As such, the Company will not remove or dispose of waste, rubbish, or items intended solely for disposal, except where agreed and lawful to do so.

9.2 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items and that they do not contain hazardous or regulated waste.

9.3 The Customer must not request the Company to transport or dispose of controlled waste, electrical waste, or any items requiring specialist handling or licensing, unless this has been expressly agreed and the Company confirms that it is authorised to do so.

9.4 The Customer is responsible for ensuring that any items left at a property after completion of the Services are lawfully stored or disposed of and that the Company is not relied upon as a waste disposal service, except where expressly agreed.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Company’s liability for loss of or damage to the Goods, or for delay, arising from its negligence or breach of these Terms and Conditions, shall be limited as follows:

a) The Company will not be liable for loss or damage unless it is notified in writing within a reasonable time, and in any event no later than 7 days after completion of the Services.

b) The Company’s liability for any single claim or series of related claims shall not exceed the reasonable replacement value of the damaged or lost items, subject to any overall limit stated in the quotation or agreed separately.

10.3 The Company will not be liable for:

a) Loss or damage caused by defects in the Goods, inadequate packing by the Customer, or normal wear and tear.

b) Loss of or damage to items of special value, such as antiques, artwork, or fragile items, unless such items were declared to the Company in advance and specifically agreed to be covered.

c) Indirect or consequential losses, including loss of profits, loss of enjoyment, inconvenience, or loss arising from delays beyond the Company’s reasonable control.

d) Loss or damage arising from war, terrorism, riot, civil commotion, industrial action, extreme weather, or other events outside the Company’s reasonable control.

10.4 The Customer must arrange suitable insurance cover for the Goods if the standard liability limits are inadequate for their needs.

11. Claims and Complaints

11.1 Any complaints or claims for loss or damage must be notified to the Company as soon as reasonably possible and in any event within 7 days of completion of the Services.

11.2 The Customer must provide reasonable evidence of the alleged loss or damage, including photographs, descriptions of the affected items, and proof of value upon request.

11.3 The Company will investigate any complaint in good faith and may, at its discretion, repair, replace or compensate for damaged or lost items in accordance with these Terms and Conditions.

12. Subcontracting

12.1 The Company may use subcontractors or agents to perform all or part of the Services, while remaining responsible for the proper performance of these Terms and Conditions.

12.2 These Terms and Conditions shall apply equally to any Services performed by subcontractors or agents on behalf of the Company.

13. Privacy and Data Protection

13.1 The Company will collect and use personal information provided by the Customer for the purposes of arranging and providing the Services, handling payments, and managing any enquiries or claims.

13.2 The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

15.3 These Terms and Conditions, together with any written quotation or Booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements.

15.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to the Services provided under that Booking.



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Put Your Trust in Man and Van Deptford to Deliver and with Our Revolutionary Low Prices, You’ll Be Glad You Did 

Pleasing our customers is our number one aim. Without our loyal clients our man and van operation wouldn’t exist. We never lose sight of that fact and always attempt to please each of them. We run a fast-paced business, completing assignments promptly and on time. No one likes waiting for jobs to be done, so once our man and van Deptford team arrive on site you’ll see results overnight. SE8 is our patch so if that’s your place of home or work then let’s do business together.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Deptford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 153 Deptford High St
Postal code: SE8 3NU
City: London
Country: United Kingdom

Latitude: 51.4792910 Longitude: -0.0262470
E-mail:
[email protected]

Web:
Description: Get in touch with our customer support and ask them for the discounts we offer for all types of removals in and around Deptford, SE8.
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